After launch
Launch is the start. Here's how the months work.
Running your site means the monthly care that keeps it right after launch: prices, hours, offers, reports and fixes. Send changes to Adam on WhatsApp and we make them, usually the same or next working day. This guide covers what we change, what you can do yourself, and what to do when an order goes wrong.
Every month
What we look after for you.
Most changes start with one WhatsApp message.
01
Ask on WhatsApp
Message Adam with what to change, ideally with a photo or screenshot, and it is usually done the same or next working day.
02
Prices and sold-out
New prices and items sold out or back in stock, small enough to do yourself once we have shown you.
03
Holiday hours
Closed for a day, or shorter hours, with the opening times and order times changed together.
04
Eid and Ramadan
Pre-orders, iftar times, Qurbani and Eid opening hours, planned with you weeks ahead.
05
A monthly report
What sold, where customers came from, what people searched for, and what we suggest next.
06
Copies before changes
We save a copy of your site design before big changes, so we can go back if needed.
07
Training
A short session so you and your staff can do the everyday jobs yourselves.
08
When an order goes wrong
Refund or replace in Shopify, message the customer, then tell Adam so we can fix the cause.
Asking for a change
From message to done.
The same simple steps for most changes.
Message Adam
WhatsApp what you want changed, with a photo or screenshot.
One messageWe confirm
We reply to say we have it, and ask if anything is unclear.
Same or next working dayWe make it
Small changes go straight on, and bigger ones we show you first.
Usually same or next working dayYou check
We send you the link to look at on your phone.
Two minutesLogged
Each change goes in your monthly report, so you have a record.
Every monthYou never have to
- Wait weeks for a small change.
- Chase a developer who has gone quiet.
Big seasonal change coming up, like Eid? Tell Adam a few weeks before.
Most small changes done the same or next working dayAfter launch
Questions from month two onwards.
How do I ask for a change to my website?
WhatsApp Adam on 07711 287077, or email info@veritasui.co.uk. Say what to change and send a photo or screenshot if you can.
How quickly are changes made?
Usually the same or next working day for small changes, such as prices, sold-out items, hours or a new photo. For bigger jobs, like a new section or page, we agree a date with you.
What counts as a bigger job?
New features, new pages, a new range of products or a redesign. Adam will tell you whether it is part of your monthly plan or a separate quote before we start.
How do I close my online shop for a holiday?
Tell us the dates. We change your opening hours, stop orders for those days and add a short notice on the site, and we update your Google listing too if we manage it.
Can you set up my website for Ramadan and Eid?
Yes. Tell Adam a few weeks ahead and we can add iftar and suhoor hours, Eid pre-orders, Qurbani orders with a deposit, and Eid opening times.
Can I pause online orders on a busy day?
Yes. You can switch off online orders for a few hours from Shopify, or message us and we will do it.
What is in the monthly report?
Your orders and sales, best-selling products, where customers came from, what people searched for on Google, the changes we made and what we suggest next.
Is my Shopify website backed up?
Yes, in two ways. Shopify runs the servers and keeps the store online, and we save a copy of your site design before big changes and can export your products and customers to a file at any time.
Can I learn to update the website myself?
Yes. We run a short training session at the shop for you and your staff, and most owners learn prices, sold-out items and opening hours in one visit.
A customer says their order is wrong. What do I do?
Speak to the customer first. Then refund the order or the wrong items in Shopify, or offer a replacement, and tell Adam what happened so we can fix the cause.
An order came in that we cannot make. What now?
Contact the customer straight away and offer a swap or a refund, refunding it in Shopify if they cancel. Then mark the item sold out so it does not happen again.
My website is not taking orders. Who do I call?
Ring Adam on 07711 287077. If it is outside working hours, check your Shopify admin for a notice, and message us so we see it first thing.
Still stuck? Message Adam. We are at Listerhills Science Park, Bradford BD7 1HR.
WhatsApp Adam →