Help centre
Plain answers. No jargon.
The Veritas UI help centre is a set of short guides for owners of food businesses and local shops. It covers what we need from you, what Shopify charges you for, how the money reaches your bank, the food rules that apply online, and how to get a change made. Still stuck? WhatsApp Adam on 07711 287077.
The guides
Pick a topic. Read it in five minutes.
Each guide answers the questions owners ask us most, in plain English.
Getting started
Before you startWhat we need from you, and the five steps to launch.
What you pay Shopify
Running costsThe plan, card fees, apps and domain, and where to see your bills.
Payments, payouts and refunds
MoneyHow customers pay, when the money lands, and how refunds and disputes work.
Domains and email
Your address onlineYour web address in your name, moving it, and keeping your email working.
Food rules online
Allergens, hygiene, halalThe rules food sellers must get right on a website.
Running your site
After launchHow to ask for changes, holiday hours, reports and what to do when an order goes wrong.
Plain-English glossary
Words explainedDomain, DNS, SEO, payout, chargeback and the rest, in a line or two each.
Common questions
Before you ask, it may be here.
Who are Veritas UI?
Veritas UI is a Bradford studio that builds Shopify ordering websites for halal food businesses and other shops, then runs them every month after launch. It is the trading name of Adam Aziz, sole trader, at Unit 10a, Listerhills Science Park, Bradford BD7 1HR.
Who do I speak to at Veritas UI?
Adam Aziz, on 07711 287077 by phone or WhatsApp, or by email at info@veritasui.co.uk. We are open Monday to Saturday, 9 to 5.
Can I visit your office in Bradford?
Yes. We are at Unit 10a, Listerhills Science Park, Campus Road, Bradford BD7 1HR, so ring or WhatsApp Adam first and someone will be there to meet you.
What is the fastest way to get help with my website?
WhatsApp Adam on 07711 287077 with a screenshot or a photo of the problem. A picture saves a lot of back and forth.
How quickly will you reply?
Usually the same or next working day. If your shop cannot take orders at all, ring Adam rather than messaging.
What if something goes wrong outside working hours?
Send the WhatsApp anyway, and we will read it first thing the next working day. If the site is down, Shopify's own support is open around the clock as well.
What do I get after my website goes live?
Monthly updates: prices, new products, photos, opening hours, offers and fixes. Anything more depends on the plan you chose, and Adam writes it into your agreement.
Do you take a cut of my orders?
No. Veritas UI takes no commission on your orders, because your customers pay you through Shopify and the money goes to your own bank.
Can I make changes to the website myself?
Yes. We show you how to change prices, mark items sold out and set holiday hours, and many owners do the small things and send us the rest.
Who owns my website?
You do. The Shopify store, the domain and every customer and their details belong to your business, not to us.
What happens if I stop working with you?
You keep everything. The store and domain are already in your name, we remove our staff access and hand over anything we hold, and the notice period is set out in your agreement.
Can you help if someone else built my site?
Yes. Send Adam the link and we will tell you honestly what we would fix first, whether or not you move to us.
Still stuck? Message Adam. We are at Listerhills Science Park, Bradford BD7 1HR.
WhatsApp Adam →